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Work Orders

How to submit requests

Point Park University students, faculty and staff must use the work order system to notify the Physical Plant team of any facility-related issues or emergencies. The work order system is designed to streamline requests and to ensure a timely response. 

If you have additional questions, please email PhysicalPlant@pointpark.edu.

Definitions of Work Order Classifications

Routine: This work will be reviewed and if possible completed within four business days.

Examples include, but are not limited to:

  • Lights out
  • Dripping faucet
  • Minor repairs to living space
  • Hanging anything on walls

Urgent: This work will be reviewed and if possible completed within two business days.

Examples include, but are not limited to:

  • More than one light out
  • Leaks around toilet or tub
  • Windows not working properly

Emergency: This work will be reviewed and if possible completed within one hour.

Examples include, but are not limited to:

  • Fires
  • Burning smells
  • No power
  • No water
  • No heat
  • Locks or door trouble
  • Floods