What is a student refund?
A student refund, often times referred to as a credit balance, is the result of an overpayment of tuition, fees, room and board. Payments, including scholarships, grants and loans, that are in excess of tuition, fees, room and board may result in a student refund.
When will my refund check be processed?
Student refund checks are processed within 10 business days (14 calendar days) of the date the credit balance occurred on the student account.
How will I receive my refund check?
Student refund checks are mailed to the current address on file with the University. It is the student's responsibility to make certain that the address on file is accurate.
Student refund checks cannot be picked up or directly deposited into a checking or savings account.
How can I check the status of my student refund check?
Student account information is available online via PointWeb. To check when a student refund check will be sent, students may go online at PointWeb and follow these instructions:
- Log-in to PointWeb.
- Click on "Student Info" tab.
- Under Student Account Info, click on "Current Statement."
- Click on "Generate Current Statement."
- Click on "View Current Statement."
- You will see your most current statement in form of a PDF.
- Please look for the description line "A/R Refund Check."
- You can expect your check to be mailed that same date or up to 48 hours later.
Note: Financial aid listed on the University billing statement is considered tentative aid (indicated by *) until the funds are disbursed to the University. Please view your account statements online at PointWeb throughout the semester.
What do I do if my refund check was processed, but I lost or did not receive it?
Student refund checks not received or lost will be reissued 30 days from the date of the original check only if the student submits a request for a replacement check. There is no cost for a replacement check if the student waits the full 30 days.
A student may request to have a replacement check issued 14 - 29 days after the date of the original check; however, the student will be required to pay the $45 stop payment fee. This fee covers the cost the University must pay to place a stop payment on a check.
Note: Once a stop payment is placed, the original check can no longer be cashed even if received by the student the day of the request.
Instructions on how to request a replacement check:
A student can request a replacement check by calling or e-mailing the Office of Student Accounts. The following information should be included in the request:
- Student’s name
- Student’s ID number
- Date of the original check
- Amount of the original check
E-mail: studentaccounts@pointpark.edu
Phone: (412) 392-3424
The Office of Student Accounts will confirm, via the student’s Point Park e-mail address, that the stop payment on the original check has been placed, the stop payment fee has been charged to the student’s account and the replacement check is in process.
Please email the Office of Student Accounts if you have any questions about your student account: studentaccounts@pointpark.edu.