POSITION: Student Accounts Specialist
DEPARTMENT: Office of Student Accounts
REPORTS TO: Director of Student Accounts
REQUIREMENTS: Bachelor’s degree in business, accounting, or finance or equivalent education, skills and experience including accounting courses; minimum two years related work experience; experience in financial aid or student accounts in a post-secondary institution and experience data entry and computer skills; knowledge of financial aid programs and regulations; organization skills and ability to communicate effectively with students and parents in a high pressure environment; ability to manage multiple tasks in a job sharing setting; ability to work flexible hours including evenings and Saturdays.
PRIMARY FUNCTION: Coordinate and manage internal student payment plan and corporate reimbursement programs. Verify and process tuition and departmental payments, as well as prepare daily bank deposits. Provide quality front and back office customer service by performing a variety of financial aid and student accounts functions regarding student loans, grants and scholarship programs as they relate to the student’s tuition account; work in collaboration with the Office of Financial Aid and the Office of the Registrar and other related offices at the University; work closely with the Student Accounts Counselors in a job share setting; ensure that functions performed are in compliance with federal, state and University policies and procedures.
- Insure adherence to requirements of Buckley Amendment as it applies to students’ accounts.
- Discuss payment plan options in detail with students and parents.
- Prepare, execute and approve appropriate payment plan agreements in excess of $1,000,000 per academic year.
- Review payment plans monthly for accuracy and provide monthly invoicing.
- Discuss employer reimbursement program in detail with students.
- Execute and approve employer reimbursement agreements.
- Provide necessary follow up for payment plan and employer reimbursement programs to ensure daily business can be conducted seamlessly.
- Verify and process student tuition payments and internal departmental payments.
- Prepare daily bank deposit.
- Independently manage the Federal Perkins loan program.
- Review delinquent Federal Perkins loans and make decisions on agency placement.
- Work closely with ECSI, Inc to ensure Federal Perkins loan records are accurate and due diligence is completed.
- Process student refunds using independent judgment while also staying within Federal guidelines
- Manage the direct deposit process for student refunds.
- Independently manage outstanding student refund checks and determine appropriate action.
- Independently manage cash payments over $10,000 and execute IRS form 8300.
- Explain the University's policies and procedures as it relates to tuition accounts with students and/or parents in the front office.
- Evaluate student's financial aid awards and verify the tuition, fees, and room and board charges to determine student's out-of-pocket portion and balance due; attempt to answer any questions or refer student and/or parent to appropriate department for answers.
- In collaboration with all members of the Student Financial Services Department:
- Discuss with student and/or parent how the financial aid awards affect the tuition account and when aid will be transferred to the student's account.
- If financial aid is estimated (pending), assist the student with follow up with the Financial Aid Office until aid becomes actualized; explain the consequences of estimated financial aid not becoming actualized prior to the end of the semester.
- Explain to students how Assistantship/Work Program/Work Study checks are distributed and process for signing check over to school for tuition account payments.
- Define process for Direct Loan fund transmittals onto the student's account; explain fees deducted prior to school receiving funds; discuss with the student the regulations regarding how changes in their enrollment status affect their eligibility for loan proceeds.
- Explain private loan options to students to help fill the financial gap.
- Thoroughly address inquiries from students, parents, faculty and staff by way of telephone, e-mail and in person in the front office.
- Research files and records for students with outstanding balances in order to verify charges and outstanding funding; document all collection attempts made; follow up with additional collection activities in an attempt to get the student to satisfy the account balance
- Assist with collection efforts of past due account balances.
- Review semester financial clearance reports. Follow up with student and/or financial aid to resolve account balance.
- Review online payments for accuracy. Make changes as needed.
- Assist with office mailings and other administrative work.
- Perform other related duties or special projects as required.
Qualified applicants should forward a cover letter and resume via email to HROffice@pointpark.edu (preferred) or mail to:
Point Park University
Human Resources Office
201 Wood Street
Pittsburgh, PA 15222
When responding via email please reference - STUDENT ACCOUNTS SPECIALIST - in the subject line.
Please submit documents in Rich Text (.txt) Word document (.doc) or Adobe Portable Document Format (.pdf).
All emails submitted will receive an automatic confirmation email. Due to some junk mail filters, the confirmation email may not reach you. To ensure receipt of the confirmation email, utilize the return receipt option built into your email program when sending your information.
NO PHONE CALLS PLEASE. Due to the high volume of resumes received, Point Park University will not be able to respond to inquiries regarding the status of your resume. If we determine that your skills and experience match the position requirements, we will contact you to discuss the opportunity further. If you do not hear from us, we encourage you to revisit our website at www.pointpark.edu for the status of the position and future opportunities.
Point Park University is an Equal Opportunity Employer.