Frequently Asked Questions
Office of Student Accounts FAQ
- Is the student account billing statement for one semester or for the entire academic year?
- Why are financial aid awards missing from my billing statement?
- When are financial aid refunds processed?
- Can payments be made over the phone?
- What type of credit cards do you accept?
- Does the Student Accounts Office accept post-dated checks?
- How can room and board be adjusted on my billing statement?
- Does a new payment plan application need to be completed each semester/year?
- Does the employer reimbursed tuition agreement need to be completed each semester?
- What is a student account business hold?
- When is a student considered financially cleared?
- How do parents or individuals other than students request a copy of the student account billing statement and access the student account online?
A: The student account billing statements can include more than one semester on a statement. Each line item is identified with the appropriate semester that it applies to. For example, FA17, is a charge or credit on the account for the Fall 2017 semester.
A: Financial aid will not be applied to your bill if you have not correctly completed and submitted all the necessary forms to the Financial Aid Office. If you are missing documents, please contact Financial Aid at 412-392-3930 or visit their website by clicking on the following link, Financial Aid.
If you have not registered for classes, financial aid will not appear on your bill. Also, if you have made schedule changes, aid may need to be adjusted.
If you have completed all of the necessary steps to receive financial aid, the Financial Aid Office updates billing statements twice a week. Within a week of completing all of the necessary requirements, financial aid should be applied to your bill. You can view your account on Point Web.
A: Financial aid refunds are processed after the appropriate semester's disbursement date. The disbursement date is when Point Park receives the actual financial aid money from the federal government or the bank. By federal law, Point Park University has 14 days to issue a credit balance generated by federal funds. More information on refund checks can be found by clicking on the following link, Refunds.
A: The Student Accounts Office cannot accept payments over the phone. Students and other individuals can pay online by logging into Point Web or in the Student Financial Services Office (First Floor, Thayer Hall) with a check, cash or money order.
A: The Student Accounts Office accepts Visa, MasterCard, American Express and Discover Card online only. A processing fee of 2.55% is applied to each transaction.
A: The Student Accounts Office does not accept post-dated checks. If a post-dated check is received by mail, it will be returned by mail.
A: Yes. The semester/term payment plan covers only one semester/term at a time. Students are required to complete a new agreement and pay the application fee each semester/term that they would like to participate in the plan. The annual plan covers both the fall and spring semesters. You must enroll in a new annual plan prior to the start of the fall semester for each year that you will need an annual payment plan. More information on payment plans can be found by clicking on the following link, Payment Plans.
A: Yes. The employer reimbursement agreement covers only one semester at a time. Students are required to complete a new agreement and pay the application fee each semester that they would like to participate in the plan. More information on employer reimbursement can be found by clicking on the following link, Employer Reimbursement.
A: A business hold is placed on an account when a past due balance is owed. Business holds prevent students from registering for future semesters and receiving official transcripts. If you have a business hold on your account, please contact student accounts immediately to discuss payment options.
A: A student is considered financially cleared when payment by the tuition due date is made in full, a payment plan is applied for and approved or by a company billing verification.
Q: How do parents or individuals other than students request a copy of the student account billing statement and access the student account online?
A:For parents or other individuals to view the student account online, they must be set up by the student as an authorized payer. Parents and other third parties making payments cannot set themselves up as authorized payers. Students must set up authorized payers through Point Web.
For parents or other individuals to call the office on behalf of the student and receive information, a Release of Information Request must be on file. For students to complete this form, they must add the name(s) of who will have access to the student account.
Visit the Glossary of Student Account Terms to learn more.
For information on these topics or if you have questions, please contact the Office of Student Accounts by email at firstname.lastname@example.org or by phone, 412-392-3424.