What is a student refund?
A student refund, often referred to as a credit balance, is the result of an excess of funding on a student's account. Payments, including scholarships, grants and loans, that are in excess of tuition, fees, room and board may result in a student refund.
Student refund checks, resulting from a credit balance created by Title IV funding*, are processed within 10 business days (14 calendar days) of the date the credit balance occurred on the student account.
*Examples of Title IV funding include Federal Direct Subsidized and Unsubsidized loans, Federal Direct PLUS loans, Pell and SEOG grants, and Perkins loans. Examples of Non-Title IV funding include institutional and state aid, and outside scholarships.
Effective July 1, 2016, Point Park is transitioning from our previous refund servicer, PNC eRefund, to Heartland ECSI RefundSelect. All refunds issued prior to July 1, 2016 will still be processed through PNC eRefund. All refunds issued after July 1, 2016 will be processed through Heartland ECSI RefundSelect.
The Office of Student Accounts uses direct deposit as the primary method for disbursement of student refunds. Point Park will begin transitionining from our current eRefund servicer, PNC, to Heartland ECSI RefundSelect. RefundSelect is a streamlined refund process that enables students to receive their refunds faster and more securely than paper checks. Students will receive an email from Heartland ECSI RefundSelect with a Heartland Key that will enable you to log in to Point Park RefundSelect and get started. Once you have enrolled, you can log in to manage your banking information and check on refund activity at any time.
Paper Checks* will still be an option through Heartland ECSI RefundSelect; however, Direct Deposit into student checking accounts is the quickest and safest method of disbursement of student refunds.
Please visit the Direct Deposit page to learn more about enrolling in Point Park RefundSelect.
*Student refund checks are mailed to the current address on file with the University. It is the student's responsibility to make certain that the address on file is accurate.
Check the status of your Refund
Student account information is available online via PointWeb:
- Log-in to PointWeb
- Click on "Students" tab
- Click on "Student Accounts"
- Click on "Current Statement"
- Click on "Generate Current Statement"
- Click on "View Current Statement"
- You will see your most current statement in form of a PDF
- Look for the dated description line "A/R Refund Check"
- For students enrolled in RefundSelect, refunds will be in student bank accounts within 24-48 hours
- For students opting for a paper check, checks will be mailed within 24-48 hours
- Continue monitoring payment activity by visiting Point Park RefundSelect
Note: Financial aid listed on the University billing statement is considered tentative aid (indicated by *) until the funds are disbursed to the University. Please view your account statements online at PointWeb throughout the semester.
Refund Contact Information
For questions regarding your Point Park RefundSelect, please contact Heartland ECSI at 1-844-760-6052.
For questions about the timing or the amount of your refund, please email Point Park's Office of Student Accounts at firstname.lastname@example.org.