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User Support

The Technology Help Desk staff members are available to assist the University community with any issues involving the technology resources available at Point Park University. They are the primary point of contact for all issues involving Information Technology Services. See below for the on-site hours of operation.

Please note that depending on the nature of your support request, you may need to provide personal information so that we may confirm your identity. If you do not wish to provide this information, you will need to make arrangements to visit the Help Desk during normal business hours. Please bring a photo ID for verification.

Knowledge Base

The Technology Help Desk maintains a self-service knowledge base with solutions to some of the most common IT questions asked by the university community. Browse solution articles based on category, or you can search for a specific item by using keywords.

Contact Information

220 Thayer Hall
412-392-3494
helpdesk@pointpark.edu

On-Site Hours of Operation

Days Hours
Monday - Thursday 8:30 a.m. - 10:30 p.m.
Friday 8:30 a.m. - 4:30 p.m.
Saturday 8 a.m. - 6 p.m.
Sunday

10 a.m. - 6 p.m.