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Director of Academic Administration - Conservatory

POSITION: Director of Academic Administration

REPORTS TO: Dean, Conservatory of Performing Arts 

REQUIREMENTS: Bachelor’s degree, master’s preferred.  Three to five years of experience in administrative roles of increasing responsibility, preferably in an academic environment.  Strong organizational, analytical, communication, and problem solving skills.  Ability to collect, analyze and present data to make decisions, use assessment techniques to evaluate organizational effectiveness, and to use new technology to improve processes.  Must demonstrate excellent customer service skills and the ability to work diplomatically and collaboratively with all stakeholders while maintaining a positive and professional attitude at all times.  Must possess and understanding of, and strong commitment to the mission, values and goals of the University and the Conservatory of Performing Arts, and be able to foster a student-centered culture. 

PRIMARY FUNCTION: Responsible to the Dean of the Conservatory for preparing contracts, processing payroll, and completing course schedules.  In collaboration with chairs, faculty and staff, coordinates the Conservatory’s efforts related to retention and advising, and assists in recruiting.  Participates in the assessment of Conservatory operations, and works to improve systems, processes, and the student experience.  Promotes a student-centered culture and performs in a collaborative fashion while maintaining a positive and professional attitude, treating all with respect, and taking personal responsibility for excellence.


  1. Policies and Procedures:  Writes, reviews and revises policies and procedures, implements appropriate changes, and works for continuous improvement of systems and processes.  Ensures that faculty, staff and students understand and adhere to university, conservatory, and department policies.  Uses assessment techniques to analyze and improve organizational effectiveness.  Maintains a knowledge and understanding of University, department and accrediting agency policies and procedures and advises students, faculty and staff regarding them.
  2. Contracts and Payroll:  Handle all matters related to the departmental payroll to include monthly payroll for hourly employees, student apprenticeships, faculty overload, stipends, requests for checks, purchase orders, and confer with faculty, staff, and students, as needed.
  3. Course Scheduling:  Work collaboratively with Department Chairs, Department Assistants, and the Registrar’s office to develop course schedules and ensure deadlines are met for publication of course book.  Monitor enrollments and work with Department Chairs to ensure course enrollments meet established guidelines.
  4. Student Retention:  Responsible for coordination of Conservatory retention efforts to meet retention goal.  Working collaboratively with faculty and the Center for Student Success initiative, assisting faculty with reach-out efforts for at-risk students; intervene whenever possible to assist students with solvable issues; refer students to appropriate University services/personnel when necessary; continue to update processes for optimal effectiveness.  Tracks retention data and reports on results.
  5. Recruiting:  Work collaboratively with the Conservatory Recruiting office, the Center for Student Success, the Office of Admissions, and the Registrar to manage the matriculation and transition of new including, preparation for Pioneer Experience events, pre-registration of classes, evaluation of advanced standing requests, and preparation of student departmental folders.
  6. Faculty Advisor Training:  Conduct advisement workshops for faculty and keep them apprised of updates and changes in policies related to advising and retention.
  7. Student Advising:  Participate in student scheduling workshops; handle scheduling and registration questions/issues from faculty and staff as necessary.  Serve as Transfer Advisement Coordinator for all Conservatory students to include Cross-registration, Request to Take Courses at Another Institution and Study Abroad Programs.  With approval of Dean, assist non-enrolled students with the completion of degree requirements consistent with University policies and procedures.  Is generally accessible to students at appropriate times to meet their needs.
  8. Supervision & Training:  Responsible for the supervision and training of Conservatory Staff and Student Workers and creating a collaborative, student-centered, and customer service oriented work environment.  Consistently communicates strategic messages about the University and the Conservatory to faculty, staff and students.
  9. Student Apprenticeships:  Coordinate departmental apprenticeships for all majors in the Department to include preparation of agreements, payroll forms, and coordination of apprenticeships with the Office of Human Resources, Payroll, Financial Aid and Student Accounts.
  10. General Administration:  Coordinate annual processes including, staff performance reviews, updates of Conservatory organizational charts, review of Undergraduate and Graduate Catalogs, and tracking tenure and promotion process.
  11. Affiliate Programs:  Handle all matters related to the Conservatory’s relationship with Pittsburgh Filmmakers and study abroad programs.
  12. Other Duties:  Perform other special projects or related duties as assigned.

Qualified applicants should forward a cover letter and resume via email to HROffice@pointpark.edu (preferred) or mail to:
Point Park University
Human Resources Office
201 Wood Street
Pittsburgh, PA 15222

When responding via email please reference - DIRECTOR OF ACADEMIC ADMINISTRATION - in the subject line.

Please submit documents in Rich Text (.txt) Word document (.doc) or Adobe Portable Document Format (.pdf).

All emails submitted will receive an automatic confirmation email. Due to some junk mail filters, the confirmation email may not reach you. To ensure receipt of the confirmation email, utilize the return receipt option built into your email program when sending your information.

  Due to the high volume of resumes received, Point Park University will not be able to respond to inquiries regarding the status of your resume. If we determine that your skills and experience match the position requirements, we will contact you to discuss the opportunity further. If you do not hear from us, we encourage you to revisit our website at www.pointpark.edu for the status of the position and future opportunities.


Point Park University is an Equal Opportunity Employer.