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POSITION:  Desktop Support Technician

DEPARTMENT:  Information Technology Services

REPORTS TO:  Help Desk Manager

PRIMARY FUNCTION:  Provide advanced onsite and remote technical support for students, faculty, and staff.

QUALIFICATIONS:

  • Associate's degree from an accredited institution in Computer Science or related field, or equivalent combination of education, training, and experience.
  • Two or more years experience working in information technology support; experience supporting school or higher education technology preferred
  • Ability to effectively communicate technical information to non-technical personnel in a professional and courteous manner.
  • Strong problem-solving skills.  Must be able to apply troubleshooting best practices and technical expertise to solve complex technical problems.
  • Experience supporting and configuring computer hardware, software, printers, and user accounts on both Mac and PC operating systems.
  • Experience supporting web browsers, mobile devices, and network connections.
  • Familiarity with Active Directory, ticketing systems, and remote support tools.
  • Ability to perform basic repairs on computer hardware and printers.
  • Strong organizational and note taking skills.
  • Ability to work occasional evenings/weekends.

DUTIES:

  1. Answer support requests from email, ticketing system, walk-ins, and phone calls.
  2. Troubleshoot, service, and repair university-owned computers and printers.
  3. Troubleshoot software functionality and user account access issues.
  4. Perform field service calls to campus offices and classrooms.
  5. Work with senior level staff to resolve advanced technical issues.
  6. Assist with endpoint hardware and software installation.
  7. Assist with the creation and maintenance of knowledge base documentation.
  8. Assist in supervising and training student workers.
  9. Maintain Help Desk storage inventory.
  10. Other related duties as assigned.

WORKING ENVIRONMENT:  Occasional exposure to objectionable conditions or variations such as those found in variable weather conditions or light industrial settings.

PHYSICAL DEMANDS:  Job requires repetitive lifting of light weight objects with frequent bending and stooping, or repetitively lift average weight objects where frequent bending or stooping alternates with lighter activities.  Occasionally lifts heavy objects (over 50 lbs.).

Qualified applicants should forward a cover letter and resume via email to HROffice@pointpark.edu (preferred) or mail to:  
Point Park University
Human Resources Office
201 Wood Street
Pittsburgh, PA 15222

When responding via email please reference - DESKTOP SUPPORT TECHNICIAN  - in the subject line.

Please submit documents in Rich Text (.txt) Word document (.doc) or Adobe Portable Document Format (.pdf).

All emails submitted will receive an automatic confirmation email.  Due to some junk mail filters, the confirmation email may not reach you.  To ensure receipt of the confirmation email, utilize the return receipt option built into your email program when sending your information. 

NO PHONE CALLS PLEASE.
  Due to the high volume of resumes received, Point Park University will not be able to respond to inquiries regarding the status of your resume. If we determine that your skills and experience match the position requirements, we will contact you to discuss the opportunity further. If you do not hear from us, we encourage you to revisit our website at www.pointpark.edu for the status of the position and future opportunities. 

                                                                                               

Point Park University is an Equal Opportunity Employer.