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Meet Jessica Merritt

Job Title & Employer
Customer Success Manager, Othot
Sports, Arts & Entertainment Management
Business management
May 2016
College Activities
SAEM Club and Music Association Club
Plum, Pa.
High School
Plum Senior High School
Now Living In
Moon Township, Pa.
Hobbies & Interests
Music, sports (baseball, soccer and hockey), baking, walking and hiking with our dogs

"Jessica has direct experience in customer success and client management, which is vital to any software as a service-based organization, but that is only half the picture. Jessica demonstrates great interpersonal and communication skills, partnered with a strong drive to grow and succeed. These are invaluable assets when building out a customer-centric culture. Jessica has been able to apply her solid collegiate experience to her professional development and can adapt her approach to succeed in any business."

Zach Varga, director of customer success, Othot

"My Point Park classes gave me a lot of knowledge to prepare me for work in this industry. There’s not a single class that has not been useful in my everyday work."

Jessica Merritt

How did you land the position of customer success manager for Othot?

I found out about the position through some friends and old colleagues at my previous position. Othot was very appealing to me since I used to work in the admissions office at Point Park while I was a student. I loved that work study position and I thought this position with Othot would be a great fit for me! Othot's product is very unique and exciting for the higher education space. What really drew me in was how they treat their customers and how each customer views their relationship with Othot as a partnership and not just a product.

Tell us about the work you do.

As a customer success manager, my job is to make sure our customers are getting the maximum value out of the product. I work to make sure new customers are on-boarded, trained and understand the platform. I help current customers by answering any questions they have and working with them to reach and achieve their enrollment goals through the platform. My primary focus is to keep customers engaged and happy with the product!

How have your Point Park classes helped you professionally?

My Point Park classes gave me a lot of knowledge to prepare me for work in this industry. There’s not a single class that has not been useful in my everyday work.

What are your favorite Point Park memories?

I really enjoyed my time in the admissions office. As a tour guide, I was able to tell prospective students my story and talk about how great Point Park is as a university. Some of my favorite memories are those I created while in the SAEM Club and Music Association Club. We had the opportunity to plan and execute events for the campus — putting what we were learning in classes to use!

Final thoughts? 

Point Park University gave me the tools, skills and knowledge to prepare me for the working world and I could not have picked a better fitting school. I am very thankful that I went to Point Park and completed my SAEM degree as it provides me the opportunity to work in an industry I love!

Connect with Jessica Merritt

More About: sports, arts and entertainment management, alumni, Rowland School of Business, scholarships, success story, OTHOT, business management, Plum Senior High School